Return and refund policy

At The Z Mart, we aim to ensure complete satisfaction with every purchase. If you are not entirely happy with your order, you can return items within 30 days of receipt for a full refund. To be eligible for a return, items must be unused, in their original condition, and with all packaging and tags intact. Please note that some items, such as personalized or perishable goods, are non-returnable.

To initiate a return, contact our customer service team for a return authorization and shipping instructions. Shipping costs for returns are the customer’s responsibility unless the item is defective or an error was made in fulfillment.

Refunds will be processed to the original payment method once we receive and inspect the returned items. Please allow 7-10 business days for the refund to reflect on your account. For any questions or further assistance, please reach out to our support team